FAQ
We are working Worldwide
How much is shipping?
Our shipping prices vary depending on your area.
•Domestic Mainland US: 1 pair-$ 9, 2 pair-$ 14, 3 pair-$ 24, 4 or more-$ 30
•Alaska/Hawaii: $ 30 for 1 pair, plus $ 5 for each additional pair, maximum $ 45
•Canada: $ 25 for 1 pair, $ 5 for each additional pair, maximum $ 35
•All other international destinations: $ 18 for 1 pair, $ 36 for 2 pairs and $ 40 for 3 or more pairs (this is using a non trackable method: USPS).
What is the shipping address for Denim Revival?
Denim Revival
7934 West 3rd Street
Los Angeles, CA 90048
USA
Does Denim Revival only repair holes?
No! We’re denim experts so we do Full Service Alteration, All Type of Repairs and Custom Tailoring. We fix and do all sorts of denim stuff – holes and tears, new and adjusted hems, replacement zippers, pocket repair, belt loop stitching…
+ We do Repair and Alteration for Fine Clothing and Leather.
What color jeans work best in Denim Revival?
Denim Revival has repaired all sorts of colors and styles – blue jeans, black, gray, red, white…Denim Revival will be able to provide the best looking result possible. Check out the results.
Can I drop off my jeans for repair?
Absolutely, just sign up on our website first. You can drop off your jeans Monday-Saturday from 10:30am to 7pm PST at 7934 West 3rd Street, Los Angeles, CA 90048
Can I pick up my jeans after they have been repaired?
Absolutely!
I have some more questions before I send in my jeans. How do I reach Customer Service?
Please feel free to reach us with any question you have - you can call us at 323-852-0171 or email us at info@denimrevival.us. We’ll get back to you within 24 hours. Also, check out the rest of FAQ section as we have tried to answer a lot of your questions here.
What happens if I don’t like the result?
Denim Revival has proven positive results for all jeans types and problems. We guarantee every effort will be made to repair jeans as best possible, however we are not responsible for disagreement on results.
What happens if my jeans tear again?
Denim Revival understands different fabrics react differently to our process so we offer a 3-month warranty on repair.
Does Denim Revival only accept high-end jeans?
Absolutely not – we don’t discriminate! Our favorite jeans come in all styles and brands. Any pair of jeans that needs Denim Revival will receive it. We have given successful therapy to Abercrombie, Diesel , D&G, GAP, H&M, Lucky, Levis, R&R, 7s and many, many others.
How long does it take for Denim Revival?
The typical repair turnaround is about 1 weeks.
What happens if I need jeans in less than 1 weeks?
If you need your jeans back in less than 1 weeks, special arrangements can be made. However, please note that depending on how quickly you need them, the cost will increase accordingly. If this situation arises, Denim Revival will provide an estimate prior to work that reflects shorter turnaround.
If I send in 5 pairs of jeans at once do different rates apply?
Unfortunately no – as the labor and process that goes into Denim Revival is the same regardless of quantity, the cost for repair is not affected. It does not go up or down.
What do I need to do to my jeans before I send them to Denim Revival?
Wash your jeans to ensure accurate color of denim. We do not launder jeans so please help the process by doing this prior to shipping. If your jeans are not washed, we will add $ 5 to your invoice.
What happens when you receive my jeans?
Denim Revival gives every pair of jeans individual attention. When we receive your jeans we first inspect the problem area to assess damage and to provide you with an accurate estimate. Reconstruction is done by hand, reweaving one hole at a time. This same process repeats for every hole so best quality repair is delivered every time.
Does Denim Revival do denim jackets?
Yes, Denim Revival can be done on any denim item. The same costs apply to all articles.
What happens if my jeans are lost in the mail?
Denim Revival only ships via trackable shipping method so all jeans are insured. We highly suggest you do the same.
Do you ship internationally?
Yes. However, customer will be responsible for shipping charges and any customs charges that may apply
Can you get rid of stains?
We can black that area with our Invisible repair.
How can I thank Denim Revival?
As we are here to help the denim community reconnect with their favorite jeans, the best way to thank us is to share your story with others so they can get back into their favorite jeans, too. You can send us an email and we will post it. Also you can send your comment to YELP. Thank you for sharing the love!